CAN I BOOK A CERTAIN CAR MAKE / MODEL?
No. Cars can be booked by category only. Each category is covered by different makes and models. The make/models shown on our internet site and on the booking voucher are examples only.
CAN I BOOK THE CAR WITH DIESEL ENGINE?
No, we cannot confirm this option. The car you book can be either a petrol or diesel car.
CAN I MODIFY A CONFIRMED BOOKING?
Dans le cas où vous devriez modifier une réservation déjà confirmée, il est nécessaire de le communiquer
48 heures avant l'entrée en vigueur de votre bon.
Chaque fois que les modifications impliquent un changement de groupe de vèhicule, d'options extras, prolongation de location, etc...vous payerez uniquement pour les changements souhaités sans aucun frais supplémentaires.
Le frais d´annulation sont 2% de prix de location.
CAN I PAY WITH THE CREDIT CARD OF ANOTHER PERSON?
You can indicate in your reservation one credit card number and present another one when picking up the car. This one MUST be in the name of one of the drivers.
CAN I PICK UP IN ONE COUNTRY AND RETURN THE CAR IN ANOTHER ONE?
No, at the moment, we do not offer one way rentals between different countries.
CAN I PICK UP THE CAR ALTHOUGH THE OFFICE IS CLOSED?
In that case, we have to make a special request (“out of hour service”), therefore, confirmation of the reservation can take longer than usual. A charge may apply for this service; you find this information in the rental terms and conditions of the respective agency on our internet site.
CAN I RETURN THE CAR ALTHOUGH THE OFFICE IS CLOSED?
This is possible in most cases but has to be re-confirmed by us. Most offices have a car park and a key box, where you can drop the key in case the office is closed on your departure.
CAN I TAKE THE CAR ABROAD?
Depending on the pick up location, cars may be driven abroad, but have to be returned to a location in the same country as the pick up location. In some cases, a surcharge or special insurance is required. Please check the rental terms and conditions of the respective agency on our internet site. The pick up location should be informed when you plan to take the car abroad. In general, cars picked up in Western European countries CANNOT be taken to Eastern European countries. Remember that for all information you cannot find on our internet site, you can send us an e-mail to reservations@codigo-id.com.
DO I HAVE TO LEAVE A DEPOSIT?
Your credit card number serves as garantee, you will not be asked for a cash deposit. Please note that in some countries, for certain luxury car types or minibusses you will be asked for two credit cards.
DO I HAVE TO LOOK FOR A COMPANY CALLED BENELUXCAR.COM IN MY DESTINATION?
Beneluxcar.com is the name of our internet site. We are a booking agency and work with different companies world wide (AVIS, E-SIXT, NATIONAL/ALAMO, etc.). On the booking confirmation, you will find the name and logo type with address and telephone number of the supplier where you will have to pick up the car from.
DO YOU HAVE DETAILED DESCRIPTIONS OF THE CAR CATEGORIES?
Yes, on our internet site, in the tariff list, there is the letter „i“ in a small cloud. When you click on it, you see a detailed description of the car category and an example photo.
HOW CAN I EXTEND THE RENTAL?
If you have already picked up the car, please inform us as soon as possible of any prolongation. We will then check availability and send the modified booking voucher to the branch office.
HOW DO I KNOW WHERE I WILL HAVE TO PICK UP THE CAR FROM?
You receive this information by e-mail with the booking confirmation.
HOW DO I KNOW WHETHER THE CAR I WANT IS AVAILABLE?
After having received your booking request on line, we check availability of the vehicle with the company you have chosen. If it is not available, we try to book an equivalent car with another supplier. We will keep you informed by e-mail about the status of your reservation. You should receive booking confirmation within 24 hours by e-mail. If you do not hear back from us, please contact us by e-mail to reservations@codigo-id.com or by phone + 34 952 057 240.
HOW MANY DAYS DO I HAVE TO BOOK IN ADVANCE?
To be able to guarantee the car category that you require at our cheap internet rates, the booking should be made as soon as possible, at least 48 hours before pick up. Please consider the opening hours of your reservations office.
Bookings for special car types like minibusses, automatic gear, convertibles etc. should be booked at least 1 week before pick up, in summer at least 2 weeks ahead.
I COULD NOT MAKE THE BOOKING ONLINE. WHAT CAN I DO?
In that case, please send us the following details by e-mail:
Full name of driver
contact telephone number
date of birth
exact arrival and departure dates and times
pick up and return location
car group
supplier
flight number
credit card number with expiry date
We will then forward your booking request to the corresponding supplier. You receive booking confirmation/VOUCHER within 24 hours by e-mail. Afterwards, your credit card will be charged with the total rental amount. It is very important that you have the voucher with you when picking up the car.
I DO NOT HAVE A CREDIT CARD. HOW CAN I BOOK?
Sorry, in that case you cannot book through us. Our partner companies will not rent you the car if you cannot show a credit card at time of pick up.
I HAVE BEEN CHARGED FOR THE RENTAL WHEN I PICKED UP THE CAR. WHAT SHALL I DO?
Please send us an e-mail to reservations@codigo-id.com, indicating the following:
booking reference number or full name, date and location of pick up, company, rental agreement number.
Without those dates, we cannot process your complaint. We will contact with the corresponding supplier and arrange the refund of the amount charged overdue. This can take easily up to 28 days.
I HAVEN´T RECEIVED THE VOUCHER. WHAT SHALL I DO?
Please contact us BEFORE TRAVELLING by e-mail to reservations@codigo-id.com, indicating your booking reference number or the name shown on the reservation, pick up date and location. It is no problem to re-send the voucher.
I WANT TO GIVE YOU SOME FEED BACK / COMPLAINT ETC. HOW CAN I DO THIS?
We value every feedback, as it helps us making improvements to the service we provide. You can contact us to reservations@codigo-id.com.
If you have a complaint regarding your car hire, please send us an e-mail or fax to + 34 952 057 241, containing the following information:
booking reference number (CI-....), rental agreement number, date and location of pick up.
Please not that without those dates, we are not able to process your complaint.
IS THERE A MINIMUM / MAXIMUM AGE?
Please look up this information in the rental terms and conditions of the respective country and company you wish to book.
In many countries, there is a surcharge for „young drivers“ and they can only rent economic cars. Restrictions in the insurance coverage may apply (e.g. in some countries drivers aged under 25 cannot purchase an additional insurance to avoid the excess charge).
MY CREDIT CARD IS NOT ACCEPTED. WHAT SHALL I DO?
Please make sure that you inserted the 16-digit number correctly and WITHOUT spaces in between, that the expiry date is correct and that you have chosen the correct credit card type. If the problem persists, you can either print out the whole booking page and send us the booking request by fax to + 34 952 057 241, or you send us the booking request by e-mail, indicating the same dates as in the booking form on our internet site. We will then process your booking and send you confirmation / notification of booking status by e-mail within 24 hours.
WHAT ADDITIONAL INSURANCES DO YOU OFFER?
Any additional protection must be purchased directly at the pick up location. For further information, please contact this office directly. You receive the telephone number with the booking confirmation by -mail.
WHAT ARE THE OFFICE HOURS TO MAKE A RESERVATION?
Working hours of our call center:
Monday to Friday: 09:00 – 19:00 hrs
Saturday: 09:00 – 13:00 hrs
Sunday: closed
You can reach us by e-mail 24 hours a day: reservations@codigo-id.com.
WHAT ARE THE OPENING HOURS OF MY PICK UP LOCATION?
You can check the opening hours on our internet site by clicking on the small clock symbol above the tariff list. If you can´t find our the opening hours this way, please send us an e-mail to reservations@codigo-id.com, indicating pick up date and location. We will respond by return e-mail within 24 hours.
City offices and offices at train stations are normally open from Monday to Friday and Saturday morning. They are closed on Sunday. All major airport locations are open from Monday to Sunday from early morning until late. Smaller airport locations have often quite restricted opening hours.
WHAT HAPPENS IF I FORGET THE BOOKING VOUCHER AT HOME?
Please call to our central reservations office (0034 952 057 240) immediately, so that we can send a copy of the voucher to the pick up location by fax. It is very important that you inform as BEFORE picking up the car.
WHAT HAPPENS IF MY FLIGHT IS DELAYED?
If you have a confirmed booking AND the flight number is indicated in the reservation, somebody will be waiting for you in the office to give you the car when you arrive.
In case of any modifications at short notice, please contact the pick up location directly. Please do not send an e-mail to our reservations office, we might not be able to inform the pick up location on time. You receive telephone number of your pick up office on the voucher that we send you by e-mail.
WHAT IF I DO NOT RECEIVE ANY NOTIFICATION AFTER HAVING BOOKED ONLINE?
Please check that you indicated your e-mail address correctly. If you do not receive any e-mail from us, please call us on + 34 952 057 240 or send us an e-mail to reservations@codigo-id.com, indicating full name of reservation and date and location of pick up. We will then contact you to inform you about the status of your booking request.
WHAT IF I HAVE AN ACCIDENT WITH THE RENTAL CAR?
Please call immediately to the pick up location, they will inform you what you have to do. Normally, you have to fill in an accident report form and report the accident to the police. Please follow strictly their instructions, otherwise the insurance coverage will be considered void.
WHAT INSURANCES ARE INCLUDED IN THE RATE?
Usually, third party insurance is included, offering unlimited/limited indemnity in respect to third party injuries and property damage. In most countries, CDW and TP or LDW with excess charge are also included. You find detailed information in the rental terms and conditions on our internet site.
WHAT IS NOT INCLUDED IN THE RATE?
Any additional extras such as second driver, baby seat etc. are note included in the rate and have to be paid at time of pick up of the vehicle.
It is recommendable to pre-book baby seats, snow tyres and snow chains in winter. Depending on country and supplier of the rental, you might have to pay airport fee, road tax , vehicle licence fee or winter fee, although in most cases those items are included in the rate. The winter fee is obligatory from 1st of november till 15th of april e.g. in Austria, Bulgaria, Norway, Switzerland. Cars rented in that time period are automatically equipped with winter tyres and ice scraper. You will be charged this fee when picking up the car.
You can check out the exact amount of all items that are not included in our rates in our rental terms and conditions or by sending us an e-mail to reservations@codigo-id.com.
WHAT IS THE CANCELLATION POLICY?
Dans le cas où vous devriez modifier une réservation déjà confirmée, il est nécessaire de le communiquer
48 heures avant l'entrée en vigueur de votre bon.
Chaque fois que les modifications impliquent un changement de groupe de vèhicule, d'options extras, prolongation de location, etc...vous payerez uniquement pour les changements souhaités sans aucun frais supplémentaires.
Le frais d´annulation sont 2% de prix de location.
WHAT IS THE PASSWORD I AM ASKED FOR ON THE BOOKING PAGE?
Das Passwort erfinden Sie für sich selbst, anhand dessen können Sie Ihre Reservierung nachträglich direkt über unsere Internetseite ändern oder stornieren.
WHAT MEANS
This is the maximum amount you are liable for in the event of the vehicle being damaged or stolen while on hire. Most companies offer the possibility of purchasing an additional insurance to reduce or avoid the excess charge (see rental terms and conditions).
WHAT MEANS
This means picking up the car at one location and dropping off at another. There is often a charge payable at time of pick up of the vehicle. If you do not find the exact amount in the rental terms and conditions on our internet site, please e-mail us to reservations@codigo-id.com and we will advise you by return e-mail. We highly recommend you to inform yourself about this fee BEFORE picking up the vehicle. In some countries (e.g. Chile, Norway, Argentina, USA, Canada...) this surcharge can be very high.
All one way rentals are on request and have to be confirmed by us.
WHAT MEANS CDW, TP AND LDW?
CDW means collission damage waiver; TP Theft Protection and LDW Loss Damage Waiver.
This is included in your quote and limits your financial liability for damage to the hire vehicle, its parts and accessories, except theft, attempted theft or vandalism, provided the vehicle is used in accordance with the terms and conditions of the rental agreement. The cover is subject to an insurance excess – see next chapter.
WHEN DO I HAVE TO PAY FOR THE RENTAL?
We normally charge your credit card with the total amount of the car reserved as soon as we have sent you the booking confirmation by e-mail. It normally takes us about 24 hours to confirm reservations.
Any additional extras, such as second driver, child seat etc. have to be paid at time of pick up of the car.
Please note that we will charge your credit card only when your order has been approved and processed. If we cannot confirm your booking, your card will not be charged.
WHEN IS MY BOOKING CONFIRMED?
After having made a reservation on our internet site, you will receive an e-mail with a reference number.
THIS IS NOT YET YOUR BOOKING CONFIRMATION.
You MUST receive a second e-mail from us with your definitive booking confirmation number and the exact details (address, telephone number etc.) of the branch office where you have to pick up your vehicle (PREPAID VOUCHER). This second e-mail is very important; please print it and give it to the employee of the office at time of pick up of the vehicle.
WHERE DO I FIND THE RENTAL TERMS AND CONDITIONS?
When asking for a price quotation on our internet site, there is a link above the tariff list saying „CLICK TO VIEW RENTAL TERMS AND CONDITIONS“. There is another link before sending us your definitive booking request, and we also send you the conditions by e-mail with the confirmation of your reservation. We recommend to read the conditions of your rental BEFORE making the booking.
WHY ARE YOUR RATES MUCH CHEAPER THE ONES OF AVIS, SIXT, ETC.?
We are a car rental broker and can keep our rates lower than when booking directly with our partner companies for having negociated special Tour Operator tariffs with them. We send them a large amount of bookings every months and get cheap prices in exchange.
WILL THE CAR BE EQUIPPED WITH CD PLAYER?
That depends on the supplier, location and car type. This option can never be confirmed by us.
No. Cars can be booked by category only. Each category is covered by different makes and models. The make/models shown on our internet site and on the booking voucher are examples only.
CAN I BOOK THE CAR WITH DIESEL ENGINE?
No, we cannot confirm this option. The car you book can be either a petrol or diesel car.
CAN I MODIFY A CONFIRMED BOOKING?
Dans le cas où vous devriez modifier une réservation déjà confirmée, il est nécessaire de le communiquer
48 heures avant l'entrée en vigueur de votre bon.
Chaque fois que les modifications impliquent un changement de groupe de vèhicule, d'options extras, prolongation de location, etc...vous payerez uniquement pour les changements souhaités sans aucun frais supplémentaires.
Le frais d´annulation sont 2% de prix de location.
CAN I PAY WITH THE CREDIT CARD OF ANOTHER PERSON?
You can indicate in your reservation one credit card number and present another one when picking up the car. This one MUST be in the name of one of the drivers.
CAN I PICK UP IN ONE COUNTRY AND RETURN THE CAR IN ANOTHER ONE?
No, at the moment, we do not offer one way rentals between different countries.
CAN I PICK UP THE CAR ALTHOUGH THE OFFICE IS CLOSED?
In that case, we have to make a special request (“out of hour service”), therefore, confirmation of the reservation can take longer than usual. A charge may apply for this service; you find this information in the rental terms and conditions of the respective agency on our internet site.
CAN I RETURN THE CAR ALTHOUGH THE OFFICE IS CLOSED?
This is possible in most cases but has to be re-confirmed by us. Most offices have a car park and a key box, where you can drop the key in case the office is closed on your departure.
CAN I TAKE THE CAR ABROAD?
Depending on the pick up location, cars may be driven abroad, but have to be returned to a location in the same country as the pick up location. In some cases, a surcharge or special insurance is required. Please check the rental terms and conditions of the respective agency on our internet site. The pick up location should be informed when you plan to take the car abroad. In general, cars picked up in Western European countries CANNOT be taken to Eastern European countries. Remember that for all information you cannot find on our internet site, you can send us an e-mail to reservations@codigo-id.com.
DO I HAVE TO LEAVE A DEPOSIT?
Your credit card number serves as garantee, you will not be asked for a cash deposit. Please note that in some countries, for certain luxury car types or minibusses you will be asked for two credit cards.
DO I HAVE TO LOOK FOR A COMPANY CALLED BENELUXCAR.COM IN MY DESTINATION?
Beneluxcar.com is the name of our internet site. We are a booking agency and work with different companies world wide (AVIS, E-SIXT, NATIONAL/ALAMO, etc.). On the booking confirmation, you will find the name and logo type with address and telephone number of the supplier where you will have to pick up the car from.
DO YOU HAVE DETAILED DESCRIPTIONS OF THE CAR CATEGORIES?
Yes, on our internet site, in the tariff list, there is the letter „i“ in a small cloud. When you click on it, you see a detailed description of the car category and an example photo.
HOW CAN I EXTEND THE RENTAL?
If you have already picked up the car, please inform us as soon as possible of any prolongation. We will then check availability and send the modified booking voucher to the branch office.
HOW DO I KNOW WHERE I WILL HAVE TO PICK UP THE CAR FROM?
You receive this information by e-mail with the booking confirmation.
HOW DO I KNOW WHETHER THE CAR I WANT IS AVAILABLE?
After having received your booking request on line, we check availability of the vehicle with the company you have chosen. If it is not available, we try to book an equivalent car with another supplier. We will keep you informed by e-mail about the status of your reservation. You should receive booking confirmation within 24 hours by e-mail. If you do not hear back from us, please contact us by e-mail to reservations@codigo-id.com or by phone + 34 952 057 240.
HOW MANY DAYS DO I HAVE TO BOOK IN ADVANCE?
To be able to guarantee the car category that you require at our cheap internet rates, the booking should be made as soon as possible, at least 48 hours before pick up. Please consider the opening hours of your reservations office.
Bookings for special car types like minibusses, automatic gear, convertibles etc. should be booked at least 1 week before pick up, in summer at least 2 weeks ahead.
I COULD NOT MAKE THE BOOKING ONLINE. WHAT CAN I DO?
In that case, please send us the following details by e-mail:
Full name of driver
contact telephone number
date of birth
exact arrival and departure dates and times
pick up and return location
car group
supplier
flight number
credit card number with expiry date
We will then forward your booking request to the corresponding supplier. You receive booking confirmation/VOUCHER within 24 hours by e-mail. Afterwards, your credit card will be charged with the total rental amount. It is very important that you have the voucher with you when picking up the car.
I DO NOT HAVE A CREDIT CARD. HOW CAN I BOOK?
Sorry, in that case you cannot book through us. Our partner companies will not rent you the car if you cannot show a credit card at time of pick up.
I HAVE BEEN CHARGED FOR THE RENTAL WHEN I PICKED UP THE CAR. WHAT SHALL I DO?
Please send us an e-mail to reservations@codigo-id.com, indicating the following:
booking reference number or full name, date and location of pick up, company, rental agreement number.
Without those dates, we cannot process your complaint. We will contact with the corresponding supplier and arrange the refund of the amount charged overdue. This can take easily up to 28 days.
I HAVEN´T RECEIVED THE VOUCHER. WHAT SHALL I DO?
Please contact us BEFORE TRAVELLING by e-mail to reservations@codigo-id.com, indicating your booking reference number or the name shown on the reservation, pick up date and location. It is no problem to re-send the voucher.
I WANT TO GIVE YOU SOME FEED BACK / COMPLAINT ETC. HOW CAN I DO THIS?
We value every feedback, as it helps us making improvements to the service we provide. You can contact us to reservations@codigo-id.com.
If you have a complaint regarding your car hire, please send us an e-mail or fax to + 34 952 057 241, containing the following information:
booking reference number (CI-....), rental agreement number, date and location of pick up.
Please not that without those dates, we are not able to process your complaint.
IS THERE A MINIMUM / MAXIMUM AGE?
Please look up this information in the rental terms and conditions of the respective country and company you wish to book.
In many countries, there is a surcharge for „young drivers“ and they can only rent economic cars. Restrictions in the insurance coverage may apply (e.g. in some countries drivers aged under 25 cannot purchase an additional insurance to avoid the excess charge).
MY CREDIT CARD IS NOT ACCEPTED. WHAT SHALL I DO?
Please make sure that you inserted the 16-digit number correctly and WITHOUT spaces in between, that the expiry date is correct and that you have chosen the correct credit card type. If the problem persists, you can either print out the whole booking page and send us the booking request by fax to + 34 952 057 241, or you send us the booking request by e-mail, indicating the same dates as in the booking form on our internet site. We will then process your booking and send you confirmation / notification of booking status by e-mail within 24 hours.
WHAT ADDITIONAL INSURANCES DO YOU OFFER?
Any additional protection must be purchased directly at the pick up location. For further information, please contact this office directly. You receive the telephone number with the booking confirmation by -mail.
WHAT ARE THE OFFICE HOURS TO MAKE A RESERVATION?
Working hours of our call center:
Monday to Friday: 09:00 – 19:00 hrs
Saturday: 09:00 – 13:00 hrs
Sunday: closed
You can reach us by e-mail 24 hours a day: reservations@codigo-id.com.
WHAT ARE THE OPENING HOURS OF MY PICK UP LOCATION?
You can check the opening hours on our internet site by clicking on the small clock symbol above the tariff list. If you can´t find our the opening hours this way, please send us an e-mail to reservations@codigo-id.com, indicating pick up date and location. We will respond by return e-mail within 24 hours.
City offices and offices at train stations are normally open from Monday to Friday and Saturday morning. They are closed on Sunday. All major airport locations are open from Monday to Sunday from early morning until late. Smaller airport locations have often quite restricted opening hours.
WHAT HAPPENS IF I FORGET THE BOOKING VOUCHER AT HOME?
Please call to our central reservations office (0034 952 057 240) immediately, so that we can send a copy of the voucher to the pick up location by fax. It is very important that you inform as BEFORE picking up the car.
WHAT HAPPENS IF MY FLIGHT IS DELAYED?
If you have a confirmed booking AND the flight number is indicated in the reservation, somebody will be waiting for you in the office to give you the car when you arrive.
In case of any modifications at short notice, please contact the pick up location directly. Please do not send an e-mail to our reservations office, we might not be able to inform the pick up location on time. You receive telephone number of your pick up office on the voucher that we send you by e-mail.
WHAT IF I DO NOT RECEIVE ANY NOTIFICATION AFTER HAVING BOOKED ONLINE?
Please check that you indicated your e-mail address correctly. If you do not receive any e-mail from us, please call us on + 34 952 057 240 or send us an e-mail to reservations@codigo-id.com, indicating full name of reservation and date and location of pick up. We will then contact you to inform you about the status of your booking request.
WHAT IF I HAVE AN ACCIDENT WITH THE RENTAL CAR?
Please call immediately to the pick up location, they will inform you what you have to do. Normally, you have to fill in an accident report form and report the accident to the police. Please follow strictly their instructions, otherwise the insurance coverage will be considered void.
WHAT INSURANCES ARE INCLUDED IN THE RATE?
Usually, third party insurance is included, offering unlimited/limited indemnity in respect to third party injuries and property damage. In most countries, CDW and TP or LDW with excess charge are also included. You find detailed information in the rental terms and conditions on our internet site.
WHAT IS NOT INCLUDED IN THE RATE?
Any additional extras such as second driver, baby seat etc. are note included in the rate and have to be paid at time of pick up of the vehicle.
It is recommendable to pre-book baby seats, snow tyres and snow chains in winter. Depending on country and supplier of the rental, you might have to pay airport fee, road tax , vehicle licence fee or winter fee, although in most cases those items are included in the rate. The winter fee is obligatory from 1st of november till 15th of april e.g. in Austria, Bulgaria, Norway, Switzerland. Cars rented in that time period are automatically equipped with winter tyres and ice scraper. You will be charged this fee when picking up the car.
You can check out the exact amount of all items that are not included in our rates in our rental terms and conditions or by sending us an e-mail to reservations@codigo-id.com.
WHAT IS THE CANCELLATION POLICY?
Dans le cas où vous devriez modifier une réservation déjà confirmée, il est nécessaire de le communiquer
48 heures avant l'entrée en vigueur de votre bon.
Chaque fois que les modifications impliquent un changement de groupe de vèhicule, d'options extras, prolongation de location, etc...vous payerez uniquement pour les changements souhaités sans aucun frais supplémentaires.
Le frais d´annulation sont 2% de prix de location.
WHAT IS THE PASSWORD I AM ASKED FOR ON THE BOOKING PAGE?
Das Passwort erfinden Sie für sich selbst, anhand dessen können Sie Ihre Reservierung nachträglich direkt über unsere Internetseite ändern oder stornieren.
WHAT MEANS
This is the maximum amount you are liable for in the event of the vehicle being damaged or stolen while on hire. Most companies offer the possibility of purchasing an additional insurance to reduce or avoid the excess charge (see rental terms and conditions).
WHAT MEANS
This means picking up the car at one location and dropping off at another. There is often a charge payable at time of pick up of the vehicle. If you do not find the exact amount in the rental terms and conditions on our internet site, please e-mail us to reservations@codigo-id.com and we will advise you by return e-mail. We highly recommend you to inform yourself about this fee BEFORE picking up the vehicle. In some countries (e.g. Chile, Norway, Argentina, USA, Canada...) this surcharge can be very high.
All one way rentals are on request and have to be confirmed by us.
WHAT MEANS CDW, TP AND LDW?
CDW means collission damage waiver; TP Theft Protection and LDW Loss Damage Waiver.
This is included in your quote and limits your financial liability for damage to the hire vehicle, its parts and accessories, except theft, attempted theft or vandalism, provided the vehicle is used in accordance with the terms and conditions of the rental agreement. The cover is subject to an insurance excess – see next chapter.
WHEN DO I HAVE TO PAY FOR THE RENTAL?
We normally charge your credit card with the total amount of the car reserved as soon as we have sent you the booking confirmation by e-mail. It normally takes us about 24 hours to confirm reservations.
Any additional extras, such as second driver, child seat etc. have to be paid at time of pick up of the car.
Please note that we will charge your credit card only when your order has been approved and processed. If we cannot confirm your booking, your card will not be charged.
WHEN IS MY BOOKING CONFIRMED?
After having made a reservation on our internet site, you will receive an e-mail with a reference number.
THIS IS NOT YET YOUR BOOKING CONFIRMATION.
You MUST receive a second e-mail from us with your definitive booking confirmation number and the exact details (address, telephone number etc.) of the branch office where you have to pick up your vehicle (PREPAID VOUCHER). This second e-mail is very important; please print it and give it to the employee of the office at time of pick up of the vehicle.
WHERE DO I FIND THE RENTAL TERMS AND CONDITIONS?
When asking for a price quotation on our internet site, there is a link above the tariff list saying „CLICK TO VIEW RENTAL TERMS AND CONDITIONS“. There is another link before sending us your definitive booking request, and we also send you the conditions by e-mail with the confirmation of your reservation. We recommend to read the conditions of your rental BEFORE making the booking.
WHY ARE YOUR RATES MUCH CHEAPER THE ONES OF AVIS, SIXT, ETC.?
We are a car rental broker and can keep our rates lower than when booking directly with our partner companies for having negociated special Tour Operator tariffs with them. We send them a large amount of bookings every months and get cheap prices in exchange.
WILL THE CAR BE EQUIPPED WITH CD PLAYER?
That depends on the supplier, location and car type. This option can never be confirmed by us.